Terms & Conditions


All phone bookings are taken with great care and detailed attention to ensure accuracy is maintained. Some of the bookings may be recorded for training and verification purposes.

We will not be held liable for any incorrect information provided by third party.


We will send e-mail confirmations to all of our passengers, provided they have included a valid e-mail id with their booking. This will include phone bookings as well as web bookings.


Depending on the routes and the season, our freesale deadline varies from 0 to 24 hours, and more in exceptional cases, before a Transfer Service commences. If prompted by the Website, please CONTACT US 24/7 so that we can check whether we have a suitable vehicle available for your transfer request. Please note that our cancellation policies will apply regardless of booking date and time.


Payments can be made by the following methods:

1. Prepay by Credit/Debit Card, bank transfer and PayPal.

For all bookings made by credit/debit card there will be no additional charge.


All children and infants count towards the occupancy of the vehicle, regardless of age, and thus should be included in the total number of passengers at the time of booking.


All pickups from the airports and cruise ports are allowed 45 minutes free from the Provided/agreed pickup time. Any further waiting time will be charged at 25p per minute.

Pickups from home, hotel, offices and other venues are allowed up to 10 minutes of waiting time from the actual booked time and thereafter there will be 25p per minute waiting charge.


The Transfer Voucher includes your requested destination / pickup and your accommodation address. Any changes to these or any other details must be sent in writing by email to info@britishtransfers.co.uk or requested through phone prior to the date of travel and will not take effect until checked by us. You are liable for any increased service cost resulting from requested change.


Any cancellation must be sent in writing by email to info@britishtransfers.co.uk or requested through phone prior to the date of travel and will not take effect until checked by us.. You may cancel booked Transfer Services separately or cancel the whole Booking.

If we receive your cancellation request more than 12 hours before the scheduled pickup time of the Transfer Service you wish to cancel, the amount paid for this transfer will be refunded in full. No monies will be refunded for cancellations received less than 12 hours from the scheduled time of the Transfer Service you wish to cancel. In these instances we will email you a cancellation note.


If we needs to make a significant change to the conditions of the Service, or needs to cancel the Service, we will inform you as soon as possible.

We will use reasonable effort to honour your vehicle preference, however the vehicle may be substituted with a vehicle of greater capacity or multiple vehicles depending on availability.

In rare instances we may need to cancel your Booking. In such circumstances you will be refunded in full but we shall have no further liability to you arising out of such cancellation. We will, however, use all reasonable efforts to try and find suitable alternatives for any confirmed Booking subsequently cancelled by us.


If the passenger missed a flight and wishes to take a later flight, this information must be informed to us immediately so that we will notify the driver not to enter the airport for that pick up we will provide the service with updated flight and booking time at no extra cost.


If you are booking a private transfer, we do recommend the use of booster or child seats for those under the age of 12, or up to 135cm, for safety purposes. During the booking process in most destinations you are given the chance to reserve child or baby seats.

The lead passenger must check, under his/her solely responsibility, that such child seats are suitable for the vehicle and are properly used and installed in it. The company assumes no liability resulting from any failure to use, install, or check the seat, or resulting from its incorrect use.

If you wish to bring your own child or booster seat, and are taking a private transfer, we must be advised of this information before you travel. This is to ensure that the vehicle provided by us can accommodate the seat.

If no child seat is available, children of three years of age and over may travel as long as they wear an adult seat belt. Children under three years of age may be transported without a safety restraint as long as they travel in the rear of the vehicle.


During the booking process you are given the opportunity to pre-book extra stops if you need to collect and drop off keys or if your group will be split between more than one accommodation address. The extra stop address must be located in the same destination as your principal accommodation address. Extra stop duration is limited to 5 minutes. Any more than 5 minutes and there will be extra charge which will be decided by us depending on the distance and time taken to the extra stop.


No show is defined as follows:

If passenger books a private hire vehicle with us and failed to meet the driver on pick up time, this will include home, hotel and other private address.

If the passenger books the PHV for wrong date/wrong flight number and other misleading information.

If the passenger leaves the airport or any other agreed pick up address without informing us. This means that the driver will wait in the arrival hall up to 45 minutes from flight landing time and if the passenger fails to meet within this time limit or make contact to inform their status at the airport will be considered as a no show.

All bookings made online or over the phone on basis of paying cash to the driver, but secured with a valid credit or debit card will be charged the full amount in the event of a no show.

All bookings pre-paid by a credit or debit card will not be refunded in the event of a no show.


The company accept no liability for the following: Severe traffic delays, road closures, extreme and poor weather conditions.

We will not be held liable for any incorrect information provided by third party.

We cannot be held liable for incidents that may occur during the provision of the service, more specifically illnesses, personal injuries or death, unless caused by our negligence.

It is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us.

Usage of child seats is entirely at the passenger's discretion, and we cannot be held responsible or liable for their usage.